Service Improvements

Patient Info » Service Improvements

We are constantly working on improving our services based on staff and patient feedback. If you have suggestions our how we can improve, please leave a message in our Suggestion Box

Feedback from our March 2015 survey, included the following:

Nurses numbers are not enough. It's organisation problem, not staff's. 
Response: We have increased the size of our nurse team in 2015. See who our nurses are by clicking here.

School age children consultation fees is extremely high for me which is a reason I try to self medicate more than bringing my kids in.
Response: The Ministry of Health has increased funding for children 6 to 13 years from 1 July 2015, so we are happy to announce we have extended our zero fee consultations to all enrolled patients under 13 years, and to casual patients under 13 years on Saturdays. Please note, there may still be charges for materials eg travel vaccines, liquid nitrogen and waterproof plasters, and for minor surgery.