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Covid Omicron Plan - Phase 2

Posted by on 17 February 2022

The NZ government has announced that from February 15 at 11.59pm the whole of New Zealand will move to the Omicron Plan Phase 2. At Doctors on Riccarton, we need to prepare for a large outbreak of Covid-19 cases.

What does this mean for you as a patient?
1: If you need advice about Covid-19, ring Healthline (for free) on 0800 358 5453.

2: Please do not come in without an appointment. We need to screen all patients. Ring the practice first on 03 348 8989. We need to protect our staff to ensure we can stay open and able to help patients in need at this time.

3: We are changing all MyIndici patient portal appointment bookings to be phone or video consults only. If you need a face to face consult, please ring the practice first rather than booking through the patient portal. This includes booking for Covid vaccinations.

3: If you have been to any of the places of interest listed in the following link and need an appointment, you MUST ring us first.
https://www.health.govt.nz/covid-19-novel-coronavirus/covid-19-health-advice-public/covid-19-information-close-contacts/covid-19-contact-tracing-locations-interest

4: If you feel unwell with any Covid symptoms please stay at home, do not come into the practice. You can ring for a telephone consultation.
Covid symptoms may include:

  • a new or worsening cough
  • fever (at least 38˚C)
  • shortness of breath
  • a sore throat
  • sneezing and runny nose

if you need a Covid swab you can visit a Community Based Assessment Centre (CBAC). There are 2 in Christchurch at the moment.
- Orchard Road CBAC (near Airport), 174 Orchard Road, (Off Harewood Road). Currently open 9am - 4pm 7 days a week (hours subject to change)
Whānau Ora Community Clinic CBAC (Wainoni)250 Pages Road, Wainoni Currently open 9am - 3.30pm 7 days a week (hours subject to change)

For up to date information on CBAC hours please go to:  https://www.healthpoint.co.nz/community-health-services/community-health/canterbury-covid-19-community-testing-centres/


We are only performing Covid swabs in limited situations. 

6: If you test positive for COVID-19, you will be notified of your result by text message from the official 2328 number.

This text will include a link to a data free online form that you will need to fill out. This form will help with notification of your close contacts, and will provide information to your health team about any health needs you may have, such as if you are pregnant or have diabetes. 

As a positive case, you should self-isolate if you can, in a separate part of the house and with your own bathroom if possible. You and your household will need to isolate at home (or in other suitable accommodation) until you can leave. Make sure you have your phone with you at all time and answer any calls. 

If you have difficulty breathing or feel faint or dizzy at any stage, call 111 immediately. Tell them you have COVID-19 when you ring.

If you are isolating at home and feel you are getting more unwell, call the COVID Healthline on 0800 358 5453 or you can contact us during our opening hours.

For more information click on the link

5: If you come into our Practice, sign in with the Covid Tracer App and use the hand sanitiser

6: Social distancing rules of 1 metre must be observed and within the next week, we will start asking all patients who need face to face appointments to wait in their cars until their appointment, rather than in the waiting room. You may wait in the waiting room if you do not have a car. WEAR A MASK AT ALL TIMES and USE THE HAND SANITISER.

7: If you arrive for a face to face appointment, you can come into the practice to notify reception you are here and which carparking space you are in, before going back to your car to wait. 

Thank you for your co-operation. Stay safe.

* Please note, these are the current protocols. They may be changed due to further government announcements or changes in circumstances.