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COVID-19 Lockdown - Practice Update

Posted by Practice Manager on 3 April 2020

COVID-19 – Health Services during the lockdown period

Dear Patients of Doctors on Riccarton

The COVID-19 pandemic has created an extraordinary situation, requiring extraordinary measures. We have changed the way we do things to eliminate the risk of exposure to everyone.

Consultations

In order to keep you well, and to avoid unnecessary contact with people who may be unwell, we have changed the way we operate. Appointments will only be available by ringing us. As waiting rooms contribute to the spread of respiratory infections, we have switched to virtual consults (by video or phone) as much as possible. Please note, these are still chargeable consults at the same rate as you would have been charged had you had a face-to-face consult.

Please ring us 03 348 8989 to make a virtual consult appointment. After the consult, we will text you the cost with our bank account details and you can pay by internet banking.

Video Consults with doxy.me

Where possible we are providing video consults.  This is the preferred new standard as recommended by the government and the Royal New Zealand College of GPs. We are using the doxy.me software for these. This works best if you to have a smart phone, computer or tablet with the latest versions of either Google Chrome, Safari or Firefox. We will send you a text with the link before the appointment time. Click on the link to go to the Getting Started Instructions.

If you are in need of medical attention but are UNWELL, CALL US ON 03 348 8989, but DO NOT COME TO THE PRACTICE. We can provide a virtual consult, or phone advice.

Face to Face consultations

If you are requiring a face-to-face service from us, we will still be able to see you, provided you are not infectious. You must ring us first, we are not accepting walk-ins. Staff will greet you at the door and take your temperature and ask you some questions to assess your infection risk to others before letting you in. If you are unwell or have been in contact with a person with a confirmed or suspected case of Covid-19, you will not be allowed into the practice. Instead, you will be asked to return to the car and a doctor will assess you in the carpark. Your honesty in giving us this information is paramount to the safety of our staff and the rest of our community. Even if you are well, once you have checked in you will still be asked to wait in your car instead of the waiting room to ensure that we meet social distancing recommendations. A doctor or nurse will come and get you.

It is preferable that you come by yourself to your consult, but for those who need a support person, please bring no more than 1 person.

We are providing flu vaccines for patients in order of priority.  Click on this link for more information about flu vaccinations.

Non-urgent, routine care (including screening) will be deferred until after the lockdown period is over. So we will not be seeing you for the following types of consults:-

  • Drivers Medicals (unless essential services)
  • Cervical smears (unless you have unusual symptoms)
  • Gardasil (HPV) vaccinations
  • B4 School Checks
  • Liquid Nitrogen
  • Travel Consults (of course)
  • Aclasta Infusions

Repeat Prescriptions

The doctors can fax repeat  prescriptions directly to our preferred Pharmacy, Remedy Pharmacy (located next door to Doctors on Riccarton) for $20, or your preferred pharmacy for $25. Please note Remedy provides free medications to over 65 year olds and Community Services Card holders for funded medications.

Opening Hours

During the lockdown period, we will open:
Monday to Friday 9am to 5pm
Saturday 9am to 3pm
(this is subject to change in response to need)
Remedy pharmacy (next door) will be open similar hours.

Our phones are diverted to a nurse triage service when we are closed.

For urgent face-to-face patient care after hours, we use the 24 Hour Surgery at 401 Madras Street, Christchurch Central (near Bealey Ave cnr). Ph 

We wish you all the best at this very difficult time. Stay at home as directed and stay safe.

For government information on the COVID-19 situation, please click on the link.

Where can I get more information about Coronavirus?

Visit the Ministry of Health’s website at health.govt.nz/coronavirus

Here are some video links to information on what you can do. However, please note, these videos were produced in mid Feb, before there were any cases of Coronavirus in NZ:

English vimeo link

Mandarin 普通话vimeo link

Cantonese 粤语 vimeo link