FAQ

Services » Immigration Medicals » FAQ

Why do I need to pay a deposit to secure an appointment?

When you make an appointment, we require a deposit to secure your appointment time. If you make an appointment at the medical centre, we can take a deposit then and give you instructions on what you need to do for the medical.  

If you cannot come in, you can ring us to arrange a time and make an online payment. When the deposit is received or online payment is confirmed, an appointment will be arranged and this will be usually the next day or on your preferred date. 

We apologise for any inconvenience this may cause but this policy has been introduced due to too many missed appointments.

Should I do the full Medical and Chest X-ray Certificate or the Chest X-ray Certificate only? How often am I required to do this exam?

You are responsible for confirming with NZ Immigration your medical exam requirements. We are unable to determine which certificate you should do or when and how often you are required to do the exam as everyone’s situation is different. If there is any change or cancellation after the exam is commenced or completed, we cannot reverse charges.

Can I eat or drink before my exam?

You can eat before the exam. The blood tests do not require you to fast.

However, you should drink enough water beforehand to be well hydrated. This is so you can have enough urine for the urine test and also to get the best results for the blood tests done.

(Women only) Can I do the medical when menstruating?

We do not perform the urine test for women who are menstruating as this affects the results. You can do everything else on the day and come back later for the urine test.  Normally menstruation will not affect your medical exam results (except for the urine test) unless your period is very heavy.

How long will it take?

Please allow 1.5 to 2 hours for the exam for each person.

When will I get my results?

The result usually takes 2 working days. But it may take longer if there is any abnormal result or delay at the laboratory.

What happens if Immigration New Zealand asks for further tests?

NZ Immigration normally asks for further tests or investigation if there are any abnormal medical findings or concerns. You will normally receive a letter or email from them to indicate what they want you to do. Please bring the letter/email and make an appointment with us. We will then arrange for the appropriate tests or investigation.

What happens if I have any existing conditions or any abnormal findings from my exam?

Please bring in all your medications and/or specialist reports if there are any. You can discuss the details with the nurse and the doctor on the day of your exam or at the follow up appointment. We will try our best to give you advice regarding what other tests or investigation may be required, so that you can have all the information ready when you submit your medical certificate. This will normally make the application process smoother and quicker. However, we have no control over what Immigration Service will require you to do and their decision on your application. Immigration New Zealand requires all applicants to have an acceptable standard of health. For more information on the requirements of Immigration New Zealand, please go to the link: 
http://www.immigration.govt.nz/migrant/general/formsandfees/formsandguides/healthcharacter.htm