Patient Info » Interpreters
At Doctors on Riccarton, we are committed to providing a service which helps us to better communicate with you. We understand that for many of our patients, English is not the first language, or for some patients, you may have a disability which can make communication more difficult.
While it is helpful that you have a relative or friend who can help interpret, it is not advisable. We can access the services of our staff or external services. If you do have special needs, please let us know so we can work together to help you.
Mandarin and Cantonese
We have receptionists, nurses and doctors who can speak Mandarin and Cantonese.
We can access interpreters by phone. However, sometimes we need to wait for an available interpreter. If you need an interpreter to be with you the whole time, we can pre-arrange for an interpreter to come in. This can take a few days.
Deaf / Hearing / Speech Impaired
NZ Relay Service
This is a very useful phone service for the deaf or anyone with deaf or speech impairments. This is an online service which enables people with hearing and speech disabilities to make phone contact to others. Please click on the following link for more information. http://www.nzrelay.co.nz